It reads like a joke, but even His Holiness can’t pacify customer service.
Then, the woman on the line for the bank told him that it wasn’t enough — he would have to come to the branch in person.
“He said, ‘Well, I’m not going to be able to do that,’” Father McCarthy said in a video clip shared on social media, recounting the new pope’s growing frustration as the audience laughed. “I gave you all the security questions.”
The bank employee apologized. The pope tried a different tack.
“Would it matter to you if I told you I’m Pope Leo?” he asked, according to Father McCarthy.
She hung up.